How we work

One contract.
One team. One date.

Workplace projects rarely fail in the design. They fail in the gaps: between the strategy deck and the drawings, between the drawings and the contractor, between handover and the Monday people actually walk in. We removed the gaps.

01Model

Where the risk sits
is the whole question.

The usual split

Three suppliers, one arbitrator. You.

A consultant writes the strategy. An architect draws it. A contractor prices the drawings and finds what they do not cover. Every gap between the three becomes a variation, and every variation becomes a meeting you chair. The programme slips in increments nobody owns.

How we contract

One team, from the first count to the twelfth month.

The people who measured your utilisation are the people who draw the plan and the people who build it. One programme, one price, one point of accountability. If the design was wrong, it is our problem, not a variation. You get a supplier who cannot blame anyone else.

We also work in single stages when that is what you need. Strategy alone, design alone, or delivery of someone else’s design.

02Stages
From the first count to the second year of occupancy

Six stages, and what
each one puts on your desk.

01

Workplace Strategy

We start with evidence, not with a layout. Occupancy and utilisation are not the same measurement, and hybrid working pulled them apart. Occupancy tells you how full the building gets. Utilisation tells you whether each setting earns its place. We measure both across a full cycle, then model ratios and build the space budget on the peak day rather than the average, because nobody experiences the average. Activity-based working is one possible conclusion, never the starting assumption.

What you receive
  • Occupancy and utilisation study, peak and average
  • Hybrid attendance pattern, team by team
  • Activity profile by population
  • Settings brief and desk-sharing ratio
  • Space budget and headcount model
  • Business case for the executive committee
Typical duration: 4 to 8 weeks
02

Workplace Design

Test-fits first, so the debate happens on real floor plates rather than on adjectives. Then concept, detailed design and FF&E. Certification requirements are designed in from the first sketch, because retrofitting them at tender stage is what makes them expensive.

What you receive
  • Test-fits and option comparison
  • Concept design and material palette
  • Detailed design package for tender
  • FF&E specification
  • Certification strategy, WELL, BREEAM or LEED
Typical duration: 6 to 12 weeks
03

Design & Build

One contract from CAT A to CAT B handover. We hold the programme, the price and the trades. You hold one relationship. When something moves, you hear it from us before it becomes your problem, and the variation register is open to you throughout.

What you receive
  • Fixed programme and single price
  • Weekly site reporting
  • Open variation and cost register
  • Snagging, commissioning, handover file
  • As-built drawings and O&M manuals
Typical duration: 12 to 28 weeks on site
04

Furniture

Specified, tendered and installed. We hold no distribution agreement with any manufacturer, so the schedule answers to your ratios and your budget rather than to someone else’s margin. Lead times are planned against the construction programme, not after it.

What you receive
  • Furniture standards and schedule
  • Competitive tender and evaluation
  • Mock-up and user testing
  • Delivery sequencing and installation
Typical duration: Runs alongside stage 03
05

Move Management

Sequencing, decant, churn and day-one support. Most of the risk in a move is not logistical, it is behavioural: people arriving in a building they have not been prepared for. We prepare them, and we are on the floor the morning they arrive.

What you receive
  • Move strategy and sequencing
  • Zoning, labelling and decant plan
  • Change communication and floor guides
  • Day-one and week-one floor support
Typical duration: 4 to 8 weeks around the move
06

Measure

Post-occupancy evaluation at three months and at twelve. Real utilisation measured against the settings ratio you signed off, plus a user survey and the adjustments that follow. Most firms stop at handover. That is where the value actually starts.

What you receive
  • Utilisation measurement against the model
  • User experience survey
  • Adjustment plan and cost
  • Input to the next site in the programme
Typical duration: Two visits, months 3 and 12
03Control

No surprises is not a promise.
It is a set of mechanics.

Cost

Fixed price at CAT B. An open variation register you can read at any time, a monthly cost report, and a contingency that is named rather than hidden inside the rates.

Programme

One critical path across design, procurement, furniture and move. Weekly reporting against it. Long-lead items identified in stage 02, not discovered in stage 03.

The landlord

Licence to alter, base-build coordination, reinstatement and dilapidations handled as part of the programme. Lease events are constraints we design around, not news we receive.

  • Fifteen countriesLocal permitting, fire and life safety, accessibility and labour rules differ in every one of them. We hold the local relationships so the standard travels and the compliance stays local.
  • Multi-site programmesOne design standard, one furniture standard, one reporting format, applied site by site as lease events arrive. Each site gets cheaper and faster than the one before it.
  • Hybrid demandAttendance is not flat. Tuesday is not Friday, and one team’s pattern is not another’s. We model the peak-day profile team by team, because a portfolio sized on the average fails on the busiest day and stands empty on the quietest.
  • Occupied buildingsPhased delivery around people who never leave: noise windows, temporary decants, dust and access control, and a programme written backwards from the days the business cannot lose.
04Engagement
Four ways in

Start where it hurts.

Strategy

You need to know what you actually need, and a number you can defend, before you commit to anything. Stages 01 and part of 02.

Design

The decision is made and you need drawings you can build from, plus the certification path. Stages 02 and 04.

Design & build

One contract, one date, one accountable team, from the first occupancy count to the twelve-month review. Stages 01 to 06.

Portfolio programme

Several countries, several lease events, one standard. We run it as a rolling programme rather than a series of projects.

05Starting

What we need from you
to give you a real answer.

None of this has to be perfect. Send what exists, and we will tell you within a week what is missing and what it would cost to find out.

  • Floor plansDWG if you have them, PDF if you do not. Base build or as-built, both are useful.
  • Headcount by teamToday, and your best guess at three years. Growth assumptions matter more than the current number.
  • Lease positionExpiry, break options, reinstatement obligations. These set the programme before anything else does.
  • Any utilisation dataBadge counts, room booking exports, desk sensors, or nothing at all. If there is nothing, we measure.
  • The date that cannot moveA lease expiry, a merger, a board commitment. Every programme is written backwards from it.